Are you Bonded & Insured?
Yes. Our Cleaners complete a 10 hour training programme that includes referencing and a police check. Pet Sitters complete the same hiring requirements and are experienced pet owners with a love and passion for the wellbeing of animals. All Staff are covered by our extensive liability policy.

When do you work?
Our Cleaners start about 9am and are generally finished by 3pm. Pet Sitting is available from 9am until 7pm, every day of the week, including all holidays. At this time, we do not offer overnight stays.

Do we give you a key?
For regular house cleaning, most of our Clients provide us with two copies of their house key. We have a key tagging system so that your key is not labeled with your name or address. If you choose to be home on cleaning day to let us in, our policy is to charge a Lockout Fee of 50% of your cleaning cost if we are unable to enter your home at your scheduled cleaning time.

Do you bring products & equipment?
For regular service, we use your vacuum cleaner, mop, and preferred cleaning products. We find that people tend to favor particular products and scents, so we use what you have. We can certainly offer suggestions and are happy to advise you on what products to select for the specific cleaning needs of your home.

Can I buy a gift certificate?
Yes! We have beautiful looking certificates which your friends or family will appreciate receiving. We have arranged gift certificates over the phone and via email for such occasions and housewarming presents, baby showers, birthdays, and Mother's Day.

How can I pay?
Payment for regular house cleaning service is due on your cleaning day. We accept personal cheques and cash.

Is there a contract?
You do not sign a contract that locks you into a long term agreement with us. You may suspend or cancel your housecleaning service at any time with two weeks notice.

If you wish to skip a scheduled cleaning visit or pet sitting agreement we require two business days notice. This allows us to schedule your cleaner or pet sitter with other work and prevent a loss of income for them. The cancellation fee is $35 if you cancel less than two days before your cleaning date or the start of your pet sitting visits.